Shipping and Processing Policies
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Printing: All printing is handled by Genie Imaging ltd in London. Prints will be "made to order" quality controlled, collected, numbered and signed by the artist, before onward shipping.
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Print Order Processing Time: This refers to the time it takes for us to receive you order and print / prepare it for shipping. This typically fall in the range of 3-10 business days, depending on how busy the printing contractor is. Estimated shipping times at checkout are in addition to our order processing time.
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Domestic Shipping Policy: Shipping to the UK is free of charge, and is delivered via FedEx.
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International Shipping Policy: International Shipping is calculated and charged at checkout. All international shipping includes insurance. Buyer is responsible for all duties and taxes that may be imposed on them by their country. This is an additional cost to your order for you to expect when the package reaches your country. Orders that are rejected by the buyer upon delivery will not be refunded. Please be aware that international shipping times can be unpredictable and sometimes lengthy. We are unable to process refunds or resend potentially lost orders until packages have been stuck in transit for the timeframe specified by the carrier to file a claim.
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Incorrect Shipping Information: The buyer is responsible for providing the correct shipping information. Orders will not be refunded for lost, mis-delivered, undelivered, or returned orders due to the buyer providing incorrect shipping information. Orders will not be refunded if the order(s) is lost, delivered to the wrong address, or returned by the carrier due to the buyer providing incorrect shipping information. Please ensure you enter your correct address details at time of order.
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Return & Cancellation Policies
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Exchange & Return Policy: All Art Print sales are final. We are not able to offer refunds or returns as all prints are "made to order". We do allow exchanges only within 7 calendar days from the date of delivery for prints in undamaged condition. You may exchange a print for another print of equal or greater value. Buyer is responsible for all shipping charges associated with an exchange, paying any difference in price, and will be charged a 5% restocking fee based on the price of the original print(s) being exchanged.
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Cancellation Policy: All Art Print sales are final. Art Print orders can only be cancelled if the print has not been printed yet, as all orders are "made to order". Prints are sometimes printed immediately so there is no guarantee you will be able to cancel your print order. Due to costs associated with every order, regardless if it has been printed, a 5% cancellation fee based on the total cost of your cancelled order will be deducted from your refund.
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Lost, Damaged, or Stolen Policy: Any damaged, lost, or stolen artwork must be reported within 14 days of delivery. When reporting damage you must share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork arrived in. Damaged or lost artwork will be replaced. No refunds will be given.
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